Within 24 hours of booking
Full refund
Cancel within 24 hours of completing your booking to receive a full refund, provided cancellation takes place before the scheduled check-in time.
After 24 hours and more than 7 days before check-in
Partial refund
Receive 50% of the accommodation charge for each cancelled night. Booking and service fees are non-refundable.
Within 7 days of check-in
Non-refundable
Cancellations made within seven days of check-in, including no-shows and unused nights following arrival, are non-refundable.
How cancellation times are calculated
Cancellation deadlines use the local time at the booked property. A cancellation takes effect when Airlude or the booking platform through which you reserved receives your request.
Scheduled payments
If your booking uses scheduled payments, any refund or outstanding amount will be calculated from the cancellation terms above and the amount paid when your cancellation is received.
Long-stay, corporate and partner bookings
Bespoke terms may apply to long-stay, corporate or third-party platform bookings. Where your booking confirmation sets out different cancellation terms, those booking-specific terms take precedence.
Need to change your plans?
Contact us as soon as you know your plans have changed. We will confirm the options available under your booking and explain any refund clearly before the cancellation is completed.